<span class="colour" style="color: rgb(0, 0, 0);">Terms of Use</span>

<span class="colour" style="color: rgb(102, 102, 102);">Last Updated: 09 July 2026</span>

<span class="colour" style="color: windowtext;">Welcome to Mediversal. These Terms of Use govern your access to and use of the Mediversal website, digital platforms, online forms, appointment booking services, communication channels, and related services provided by Mediversal Healthcare Private Limited and its associated hospital units. </span>

<span class="colour" style="color: windowtext;">By accessing or using our website or submitting your details through any form, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website or digital services.</span>

<span class="colour" style="color: rgb(0, 0, 0);">1. About Mediversal</span>

<span class="colour" style="color: windowtext;">Mediversal provides healthcare-related information, hospital service details, appointment assistance, enquiry support, health camp information, diagnostic and treatment-related communication, and other patient-support services through its website and communication channels. </span>

<span class="colour" style="color: windowtext;">Information available on this website is for general awareness and service-assistance purposes only. It should not be considered a substitute for professional medical advice, diagnosis, emergency care, or treatment by a qualified doctor. </span>

2. <span class="colour" style="color: rgb(0, 0, 0);">Medical Disclaimer</span>

<span class="colour" style="color: windowtext;">The content on this website, including information about departments, doctors, procedures, health packages, articles, campaigns, symptoms, and services, is provided for general informational purposes. </span>

<span class="colour" style="color: windowtext;">For any medical condition, diagnosis, treatment, emergency, or health-related decision, please consult a qualified medical professional. In case of a medical emergency, please visit the nearest emergency department or contact Mediversal through the official emergency/contact number mentioned on our website. </span>

3. <span class="colour" style="color: rgb(0, 0, 0);">Use of Website and Services</span>

<span class="colour" style="color: windowtext;">You agree to use this website only for lawful purposes. You must not misuse the website, submit false information, interfere with website security, attempt unauthorized access, or use the website in any manner that may harm Mediversal, its patients, users, systems, or reputation. </span>

<span class="colour" style="color: windowtext;">When submitting an appointment request, enquiry form, lead form, login form, feedback form, or any other online form, you agree to provide accurate and updated information. </span>

4. <span class="colour" style="color: rgb(0, 0, 0);">Appointment and Enquiry Requests</span>

<span class="colour" style="color: windowtext;">Submitting an appointment or enquiry request through the website does not guarantee confirmation of appointment, consultation, admission, procedure, test, package, or availability of a doctor or service. </span>

<span class="colour" style="color: windowtext;">Our team may contact you through phone call, SMS, RCS message, WhatsApp, email, or other permitted communication channels to confirm details, provide assistance, share appointment information, or respond to your enquiry. </span>

<span class="colour" style="color: windowtext;">Final appointment confirmation, consultation timing, doctor availability, pricing, and service availability may vary and will be confirmed by the concerned hospital/unit. </span>

5. <span class="colour" style="color: rgb(0, 0, 0);">Consent for RCS, SMS and Other Communications</span>

<span class="colour" style="color: windowtext;">By submitting your mobile number, checking the consent box, logging in, registering, booking an appointment, requesting a callback, submitting a lead form, or otherwise providing your contact details on the Mediversal website or digital platforms, you agree that Mediversal may contact you through SMS, RCS messages, phone calls, WhatsApp, email, or other permitted communication channels. </span>

<span class="colour" style="color: windowtext;">These communications may include: </span>

• <span class="colour" style="color: windowtext;">Appointment confirmations and reminders </span>

• <span class="colour" style="color: windowtext;">Health check-up, diagnostic, camp, or package information </span>

• <span class="colour" style="color: windowtext;">Hospital service updates </span>

• <span class="colour" style="color: windowtext;">Doctor availability updates </span>

• <span class="colour" style="color: windowtext;">Follow-up and feedback communication </span>

• <span class="colour" style="color: windowtext;">Patient support and enquiry responses </span>

• <span class="colour" style="color: windowtext;">Promotional, educational, or awareness messages, where permitted by law and based on applicable consent </span>

<span class="colour" style="color: windowtext;">You may opt out of promotional SMS/RCS communication at any time by following the unsubscribe/opt-out instructions provided in the message, replying with an applicable opt-out keyword where supported, or contacting Mediversal through the official contact details available on our website. </span>

<span class="colour" style="color: windowtext;">Service-related, transactional, appointment-related, emergency-related, or legally required communications may still be sent where necessary or permitted under applicable law. </span>

6. <span class="colour" style="color: rgb(0, 0, 0);">User Consent Checkbox</span>

<span class="colour" style="color: rgb(0, 0, 0);">Where applicable, Mediversal may display an opt-in checkbox on its website, login page, registration page, appointment form, or enquiry form. By selecting the checkbox, you expressly consent to receive communication from Mediversal through RCS, SMS, phone call, WhatsApp, email, or other permitted channels for service, appointment, support, awareness, and promotional purposes, subject to applicable laws. </span><span class="colour" style="color: rgb(102, 102, 102);"> </span>

7. <span class="colour" style="color: rgb(0, 0, 0);">Payments, Packages and Pricing</span>

<span class="colour" style="color: windowtext;">Any pricing, package, offer, discount, consultation fee, test rate, or service charge displayed on the website or promotional communication is subject to change without prior notice. </span>

<span class="colour" style="color: windowtext;">Final billing, inclusions, exclusions, eligibility, doctor advice, hospital policy, insurance/TPA approval, and applicable taxes will be confirmed at the hospital/unit or through authorized Mediversal representatives.</span>

8. <span class="colour" style="color: rgb(0, 0, 0);">Intellectual Property</span>

<span class="colour" style="color: windowtext;">All content on this website, including text, logos, brand names, graphics, images, videos, icons, layouts, design elements, service descriptions, and digital assets, belongs to Mediversal or its authorized licensors. </span>

<span class="colour" style="color: windowtext;">You may not copy, reproduce, distribute, modify, publish, sell, or commercially use any website content without prior written permission from Mediversal.</span>

9. <span class="colour" style="color: rgb(0, 0, 0);">Third-Party Links and Platforms</span>

<span class="colour" style="color: windowtext;">Our website may contain links to third-party websites, social media pages, payment gateways, maps, forms, or external platforms. Mediversal is not responsible for the content, privacy practices, security, accuracy, or availability of such third-party platforms. </span>

<span class="colour" style="color: windowtext;">Use of third-party platforms is subject to their respective terms and privacy policies.</span>

10. <span class="colour" style="color: rgb(0, 0, 0);">Limitation of Liability</span>

<span class="colour" style="color: windowtext;">Mediversal makes reasonable efforts to keep website information accurate and updated. However, we do not guarantee that all information will always be error-free, complete, updated, uninterrupted, or suitable for every individual medical condition. </span>

<span class="colour" style="color: windowtext;">Mediversal shall not be liable for any direct, indirect, incidental, consequential, or other loss arising from use of the website, reliance on website information, technical issues, delayed communication, third-party links, or unavailable services, except where liability cannot be excluded under applicable law.</span>

11. <span class="colour" style="color: rgb(0, 0, 0);">Privacy</span>

<span class="colour" style="color: rgb(0, 0, 0);">Your use of the website is also governed by our Privacy Policy. Please read the Privacy Policy to understand how we collect, use, store, share, and protect your personal information, including information used for SMS and RCS communication. </span>

12. <span class="colour" style="color: rgb(0, 0, 0);">Changes to These Terms </span>

<span class="colour" style="color: rgb(0, 0, 0);">Mediversal may update these Terms of Use from time to time. Updated terms will be posted on this page with the revised “Last updated” date. Continued use of the website after updates means you accept the revised terms. </span>

13. <span class="colour" style="color: rgb(0, 0, 0);">Governing Law </span>

<span class="colour" style="color: rgb(0, 0, 0);">These Terms of Use shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India, unless otherwise required by applicable law. </span>

14. Contact Us

<span class="colour" style="color: rgb(0, 0, 0);">For questions regarding these Terms of Use, website usage, communication preferences, or opt-out requests, please contact Mediversal through the official contact details provided on our website.</span>

<span class="colour" style="color: rgb(102, 102, 102);">Mediversal Healthcare Private Limited</span>

<span class="colour" style="color: rgb(102, 102, 102);">Website: www.mediversal.in</span>

<span class="colour" style="color: rgb(102, 102, 102);">Email: info@mediveral.in</span>

<span class="colour" style="color: rgb(102, 102, 102);">Phone: 06123500010</span>

<span class="colour" style="color: rgb(102, 102, 102);">Address: Mediversal Multi Superspeciality Hospital Doctors’ Colony, Kankarbagh, Patna – 800 020, Bihar.</span>