Privacy Policy

Last Updated: 09 July 2026

Mediversal Healthcare Private Limited and its associated hospital units respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, submit a form, book an appointment, request a callback, register/login, communicate with us, or use our digital services.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with Mediversal:

Personal Information

Name
Mobile number
Email address
Age or date of birth, where required
Gender, where required
Address or city/location
Patient ID or registration details, where applicable
Appointment or enquiry details
Feedback or complaint details

Health Information

Where necessary for appointment booking, enquiry support, consultation assistance, diagnostics, admission support, or patient care coordination, we may collect limited health-related information shared by you, such as:

Symptoms or health concerns
Department or doctor preference
Medical history shared through forms or communication
Test, consultation, procedure, or package enquiry details
Prescription, report, or document details, if voluntarily submitted

Please do not submit sensitive medical documents unless required for patient support or requested by an authorized Mediversal representative.

Technical and Website Usage Information

We may collect basic technical information such as:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referral source
Cookies and similar tracking data

This helps us improve website performance, security, user experience, and digital campaign effectiveness.

2. How We Use Your Information

We may use your information for the following purposes:

To respond to your enquiry or callback request
To book, confirm, reschedule, or remind you about appointments
To provide hospital, doctor, diagnostic, emergency, or service-related assistance
To share health camp, package, offer, awareness, or hospital service information
To communicate through SMS, RCS, phone call, WhatsApp, email, or other permitted channels
To improve our website, services, campaigns, and patient experience
To maintain records for operational, legal, compliance, billing, audit, and administrative purposes
To prevent misuse, fraud, spam, unauthorized access, or security incidents
To comply with applicable laws, regulations, court orders, or government directions

3. RCS, SMS and Communication Consent

By submitting your mobile number on the Mediversal website, checking the consent checkbox, logging in, registering, booking an appointment, filling a lead/enquiry form, or otherwise sharing your contact details with us, you consent to receive communication from Mediversal through SMS, RCS messages, phone calls, WhatsApp, email, or other permitted communication channels.

These communications may include:

Appointment confirmation and reminders
Doctor availability and scheduling updates
Test, report, diagnostic, and package-related information
Hospital service updates
Health awareness messages
Camp, offer, and promotional communication, where permitted
Feedback and patient support communication
Emergency, operational, or service-related alerts

RCS messages may include rich media, branded sender information, buttons, links, images, videos, suggested actions, or interactive options where supported by your device and telecom service provider.

SMS messages may include text-based service updates, reminders, promotional information, alerts, or links related to Mediversal services.

4. Opt-Out and Withdrawal of Consent

You may withdraw your consent for promotional SMS/RCS communication at any time by:

Using the unsubscribe or opt-out option provided in the message, where available
Replying with an applicable opt-out keyword, where supported
Contacting Mediversal through the official contact details listed on our website
Updating your communication preferences, where such option is provided

Please note that even after opting out of promotional communication, Mediversal may continue to send transactional, appointment-related, patient-care-related, emergency, billing, legal, or service-related messages where necessary or permitted by law.

5. Consent Checkbox on Website/Login Page

Mediversal may provide an opt-in checkbox on its website, login page, registration page, appointment form, lead form, or enquiry form.

Example consent language:

“I agree to receive communication from Mediversal through RCS, SMS, phone call, WhatsApp, and email for appointment updates, service information, health awareness, offers, and promotional communication. I understand that I can opt out of promotional communication at any time.”

By selecting this checkbox, you provide your consent to receive such communication from Mediversal, subject to applicable laws.

6. Sharing of Information

We may share your information only when necessary and appropriate, including with:

Mediversal hospital units, doctors, staff, and authorized representatives
Diagnostic, pharmacy, homecare, emergency, or patient-support teams
Technology, CRM, hosting, analytics, messaging, RCS/SMS, call centre, email, and IT service providers
Payment gateway or billing service providers
Insurance, TPA, or corporate partners, where applicable and authorized
Government authorities, regulators, law enforcement agencies, courts, or statutory bodies where required by law
Professional advisors, auditors, legal consultants, or compliance teams

We do not sell your personal information to advertisers or unrelated third parties.

7. Data Security

We use reasonable technical, administrative, and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, internet transmission, mobile communication, SMS/RCS channel, or electronic storage system can be guaranteed to be completely secure. You are advised to share information carefully and avoid submitting unnecessary sensitive information through public or unsecured channels.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including patient support, appointment assistance, healthcare operations, legal compliance, audit, billing, dispute resolution, and legitimate business requirements.

Retention periods may vary depending on the type of information, applicable law, hospital policy, and nature of service requested.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality, understand visitor behavior, measure campaign performance, and enhance user experience.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

10. Children’s Privacy

Our website and digital forms are intended for use by adults or by parents/guardians acting on behalf of minors.

If information related to a child is submitted for appointment, treatment, enquiry, or healthcare support, the parent or legal guardian is responsible for providing appropriate consent.

11. Your Rights and Choices

Subject to applicable law, you may request to:

Access your personal information
Correct inaccurate or incomplete information
Update your contact details
Withdraw consent for promotional communication
Request deletion of certain information, where legally permissible
Raise a grievance regarding privacy or communication preferences

To exercise these rights, please contact Mediversal through the official contact details provided on our website.

12. Links to Third-Party Websites

Our website may contain links to external websites, maps, payment gateways, social media platforms, forms, or third-party services. We are not responsible for the privacy practices, content, or security of third-party websites.

Please review the privacy policies of third-party platforms before sharing information with them.

13. Updates to This Privacy Policy

Mediversal may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Continued use of our website or services after updates means you accept the revised Privacy Policy.

14. Contact Us

For privacy-related questions, consent withdrawal, communication preferences, opt-out requests, or grievances, please contact Mediversal through the official contact details provided on our website.

Mediversal Healthcare Private Limited

Website: www.mediversal.in

Email: info@mediveral.in

Phone: 06123500010

Address: Mediversal Multi Superspeciality Hospital Doctors’ Colony, Kankarbagh, Patna – 800 020, Bihar.

Last updated: Jul 10, 2026

Privacy Policy

Privacy Policy

1. Information We Collect

Personal Information

Health Information

<span class="colour" style="color: rgb(0, 0, 0);">Technical and Website Usage Information </span>

2. How We Use Your Information

3. <span class="colour" style="color: rgb(0, 0, 0);">RCS, SMS and Communication Consent</span>

4. <span class="colour" style="color: rgb(0, 0, 0);">Opt-Out and Withdrawal of Consent</span>

5. <span class="colour" style="color: rgb(0, 0, 0);">Consent Checkbox on Website/Login Page</span>

6. <span class="colour" style="color: rgb(0, 0, 0);">Sharing of Information</span>

<span class="colour" style="color: rgb(0, 0, 0);">7. Data Security </span>

<span class="colour" style="color: rgb(0, 0, 0);">8. Data Retention</span>

<span class="colour" style="color: rgb(0, 0, 0);">9. Cookies and Tracking Technologies</span>

<span class="colour" style="color: rgb(0, 0, 0);">10. Children’s Privacy </span>

<span class="colour" style="color: rgb(0, 0, 0);">11. Your Rights and Choices </span>

<span class="colour" style="color: rgb(0, 0, 0);">12. Links to Third-Party Websites </span>

<span class="colour" style="color: rgb(0, 0, 0);">13. Updates to This Privacy Policy </span>

<span class="colour" style="color: rgb(0, 0, 0);">14. Contact Us </span>

info@mediversal.in

0612-3500010 / 0612-3500110 / 0612-3500111

Mediversal Multi Superspecialty Hospital Doctors’ Colony, Kankarbagh, Patna – 800 020, Bihar

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